At GenuineBuy, our goal is to ensure you receive only original, high-quality products. However, we understand that sometimes things don’t go as planned. This Returns & Refunds Policy outlines the conditions under which we accept returns and issue refunds.
Return Eligibility
You may request a return or exchange if the product received is not as described or is proven to be inauthentic, if the item is damaged or defective upon delivery, or if you received the wrong product.
Note: Change-of-mind returns are not accepted, as every product is specifically sourced per order.
How to Request a Return
To initiate a return, please contact us within 48 hours of receiving your order at:
Include your order number, product details, and clear photos if applicable.
Return Conditions
The product must be unused, in its original packaging, and with all included accessories or documentation. Products must be returned to us or an approved partner address within 7 working days after return approval.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 working days through the original payment method. Shipping fees are non-refundable unless the error was on our part, such as sending a wrong or inauthentic product.
Non-Returnable Items
Certain items cannot be returned due to safety and hygiene reasons. These include skincare and cosmetics (unless defective or inauthentic), food items or perishables, intimate wear or undergarments, and products damaged due to misuse.
We’re Here to Help
Our commitment is to ensure every customer receives what they paid for — nothing fake, nothing misleading. If you ever feel something isn’t right, reach out to us. We’ll listen and work toward a solution.
GenuineBuy is operated by JayK Communications Pvt Ltd
For returns-related issues, contact:
0713142933
0776494038