Effective Date: 02/06/2025
At GenuineBuy, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our platform. GenuineBuy is a platform operated by JayK Communications Pvt Ltd. References to “we,” “our,” or “us” refer to JayK Communications.
1. Information We Collect
We collect the following types of information:
Personal Information: Name, email address, phone number, delivery address, and payment details.
Account Information: Login credentials and account preferences.
Product Requests: Any custom requests or inquiries you submit.
Device Information: IP address, browser type, device, and OS details.
Usage Data: Pages visited, time spent, and interactions with our platform.
2. How We Use Your Information
We use your information to:
Process orders and requests
Source and verify the authenticity of products
Improve the platform’s user experience
Respond to inquiries and provide support
Send transactional and relevant updates
Prevent fraud and secure our systems
Fulfill legal obligations
3. Sharing of Information
We do not sell your personal information. We may share your data with:
Trusted suppliers for sourcing and product verification
Logistics partners for delivery coordination
Payment gateways for secure transactions
Legal authorities if required by law or necessary to protect rights
All third parties must follow strict confidentiality and data protection rules.
4. Data Security
Your data is protected using encryption, access controls, and secure servers. Our team routinely audits systems for compliance and security.
5. Cookies and Tracking
GenuineBuy may use cookies to personalize your experience, remember preferences, and analyze usage patterns. You can control cookie preferences via your browser settings.
6. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent or opt out of communications
To exercise your rights, contact:
Email: privacy@jaykcommunications.co.zw
7. Children’s Privacy
We do not knowingly collect data from children under the age of 13. If we discover that data from a child under 13 has been submitted, it will be deleted promptly.
8. Policy Updates
We may revise this policy periodically. Updates will be posted here along with the revised effective date.
9. Contact Us
For questions or concerns about this Privacy Policy:
GenuineBuy
Email: privacy@jaykcommunications.co.zw
Location: Harare, Zimbabwe